BlackBerry Q5 – Compact 4G Smartphone with QWERTY Keyboard

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Network Compatibility

Before purchasing, please make sure this phone is compatible with your mobile carrier. Network compatibility depends on the frequency bands supported by your device and by your operator.

You can easily check this by comparing the phone’s frequency bands (listed in the product description) with those used by your local carrier. To verify, visit frequencycheck.com or your carrier’s official website.

Important: Some imported models (especially Japanese or Asian variants) may not support all 4G or 5G bands in your country. Please confirm before purchase to ensure full network access (calls, SMS, and data).

If you’re unsure, we recommend contacting your carrier directly and providing the model number and network bands listed on this page for confirmation.