How much is shipping?
We offer **free worldwide shipping** on all orders — no matter where you live.
What is your return policy?
We provide a **14-day return window** for phones that are defective or not as described.
For full details, please refer to our [Refund Policy].
Do you ship to my country?
Yes! We provide **free worldwide shipping** and deliver to every country around the globe.
Can I track my order?
Yes, you’ll receive a tracking link by email within 1–5 days after your purchase.
Where can I find your full shipping policy?
You can read the complete details in our Shipping Policy.
What else should I know about your refund and returns policy?
We do not accept returns for network or app compatibility, or simply if you change your mind. Since we provide free worldwide shipping, we cannot absorb the cost of these types of returns.
To help you order with confidence, we provide full specifications, network bands, and compatibility details on every product page. If you’re unsure, just contact us before ordering — we’ll be happy to double-check.
This way, we can keep prices fair, continue offering rare devices worldwide, and stay true to our mission of keeping retro phones alive.
For full details, please see our Refund Policy.
Do your devices come with a warranty?
We don’t provide a full manufacturer’s warranty. However, every purchase includes a 120-day battery warranty. If your battery develops a fault during this period, you’re covered.
What does the 120-day battery warranty cover?
If you experience any battery-related issue within 120 days of receiving your device, just contact us with proof of the problem. We’ll send you a replacement battery at no extra cost.
For complete details, please see our Refund Policy.
When will a product be restocked?
All the phones we sell are officially discontinued, which means they’re no longer in production. Some models are rare, and once sold out, they can be difficult to source again.
We only restock when we’re able to find them, so restocks are not guaranteed.
How can I find out when a product has been restocked?
The best way is to keep an eye on our website and social media. We always post updates there when something comes back in stock.
Are your devices brand new?
Unless otherwise stated, all of our devices are professionally refurbished.
What is a refurbished device?
A refurbished device is a previously owned item that has been returned, repaired if necessary, cleaned, tested, and restored to full working condition.
This process often includes:
• Data wiping
• Full inspection
• Component replacement if required
The result: a device in functional, near-new condition.
Who is responsible for app compatibility?
App compatibility is the customer’s responsibility.
Since apps are managed by third-party developers, we cannot guarantee that every app will function on every device.
We provide detailed Android version info in each product listing so you can verify before purchasing.
Will my app work on this phone?
Check the Android version listed in the product description and compare it with your app’s requirements.
If your app supports that version (or lower), it should run.
Which devices can run apps?
• Smartphones, Keitais, and Feature Phones can run apps.
• Retro Phones (2G models) cannot run apps or modern smart features.
Who is responsible for network compatibility?
It is entirely the customer’s responsibility to ensure compatibility with their local network.
Nostaphone cannot be held responsible for any issues related to network compatibility.
How do I check if the phone works with my network?
We recommend confirming directly with your carrier.
You can also compare the frequency bands listed in the product description with those used by your network.
Tools like frequencycheck.com can help.
Do you sell dual-SIM devices?
Yes, but availability depends on the model. Please check the product description for details.
Do the phones come with a SIM card?
No. We only sell the device itself. SIM cards are not included.
Do these phones require a SIM card?
Yes. To make calls, send texts, or use mobile data, you’ll need to insert your own SIM card from your carrier.